Frequently Asked Questions (FAQ)

Returns and refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at with photos with the product(s) laid out on a flat surface and take a birds-eye photo. Please also take close up photos of the issue or damage for us to review. We will send a replacement product at our expense and you may keep the product in question. NOTE: We do not provide refunds or exchanges for sizing, color matching or scaling of camouflage patterns.

Once the order has been shipped we do not offer exchanges as each item is made to order unless there is a manufacturer defect, then we will exchange and also pay for return shipping as needed.

For the correct size refer to the size charts and use a tape measure. If you are within a couple of inches please consider going a size up.

We offer you a 40% discount to get the correct size as this normally helps most people get what they need. We do not allow returns for sizing as this is a clothing made to order item and we cannot resale it once it has been delivered.

Though rare, it's possible that an item you ordered was mislabeled or the wrong size was sent. If that’s the case, please let us know within a week after receiving your order. If the item is labeled the correct size, but the product does not fit to the posted sizing information then:

Include your order number in an email to david@camohq.com

Send a photo overview (top looking down) of the full product laid out on a flat surface with a tape measure laid out across the arm pits, and another photo of the length from the top to the bottom.

Once we receive the return and verify the sizing issue we will send you a new one in the correct size at our expense.

It takes approximately 2-7 days to fulfill an order, after which it's shipped out. The delivery time depends on your location. Shipping methods are limited to what is shown at checkout.

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to us at david@camohq.com with your order number and any relevant details.

We understand the disappointment of receiving a damaged product. In such instances, please report at david@camohq.com within 7 days of receiving the order and include photos of the damaged items or packaging.

We will review the product(s) and, if necessary, arrange for a replacement or issue a refund.

If you would like to change your address this must be done before the item is shipped.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Shipments that go unclaimed will normally be returned to our facility.  Once we receive the package we will verify the address with you and reship it. You may be liable for the cost of a reshipment. 

We ship products to most countries around the world. Please be aware that different countries have unique customs rules and regulations. The buyer will be responsible for communications with customs, and any additional costs required to release your item(s).

For replacement items that are damaged or defective, we will always pay for the shipping costs. If the product has a manufacturing defect we will send you are return label via email at our expense. If any other returns are authorized it will be responsibility of the customer to pay for that return at their local shipping carrier.

Once the return is received and verified a refund, or replacement product will be issued.

Orders must be cancelled before they go into production as every item is made to order.

You will have the option to cancel your order within your confirmation email. You may also contact us at david@camohq.com. Please include your order number and the reason for cancellation in your message.

If your order has already been shipped, please refer to our return policy for further instructions.

You may receive multiple shipments from different locations. When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status. 

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!